Claire is a customer success (CS) leader with 6+ years of experience building and scaling healthcare CS operations. At SimplePractice, a leading practice management platform for behavioral health and ancillary care providers, she built and scaled the CS operations function, ultimately leading a 25+ person team driving 95%+ practice satisfaction through strategic customer partnerships and end-to-end support.
As the Senior Customer Experience Manager at Develo, Claire works closely with pediatric practices on their post-implementation journey with Develo’s pediatric operating system. Her approach strongly emphasizes long-term partnership on all Develo-related experiences, and not the transactional nature of traditional software vendors. From ongoing optimization to evolving growth and operations priorities, Claire is dedicated to helping pediatric private practices succeed so they can focus on what matters most: caring for the next generation.
Claire lives in Los Angeles, California.
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