Support that actually resolves
Every EMR promises support. What practices tend to get is a portal, a ticket number, and someone who needs the whole story explained each time. Develo works differently: one named customer success manager who already knows your configuration, an onshore team reachable by shared channel, email, or video, and an engineer on call for the issues that need someone who can ship the fix rather than just file a ticket.
Onshore and high-touch
Reach a fully onshore, US- and Canada-based team through a shared support channel, email, or live video call — plus self-serve learning and guidance embedded in the workflows where questions come up.
The same CSM throughout
The customer success manager who configured and launched your practice is the one you keep — no handoff to a support queue, no re-explaining your setup. Backed by specialists fluent in pediatric billing and workflow nuances.
An engineer on call
Monitoring plus an on-call engineer — for everyday bugs during business hours and critical issues around the clock. Someone who can ship the fix with no ticket queue and no waiting for the next release window.
Clear SLAs by severity
Response times and Develo obligations committed by issue severity — low, medium, high, and critical — backed by uptime warranties and the same 20x innovation pace that ships your fixes.
More from Develo
White-glove implementation
Built on modern foundations
Future proof your practice today.
Book a demo to explore how your practice could partner with Develo.
