The partner behind the platform
Choosing a pediatric operating system means choosing the people and the engineering behind it — with a traditional EMR and its bolt-ons, you inherit dated technology and support that starts over with each ticket. Here's how we move you over, who picks up when you need help, and what the platform is built on.
White-glove implementation
Switching systems is the scariest part of change — so Develo owns it end to end. Configuration, training, and migration run through one dedicated customer success manager, with a go-live engagement for your practice and white-glove support.
Training in every format
You'll launch with live sessions, on-demand learning paths, and guidance embedded directly in Develo. We also train practice super users so your team has its own Develo experts.
Configured before your first login
We configure your core settings, and pre-load a pediatric library of templates, macro phrases, orders, and charge capture automation rules so from day one the system reflects your practice, not a blank slate.
Expert data migration
Established migration templates by EMR bring across demographics, insurance, visits, structured clinical data, and medical record files. We know how pediatric migrations break: immunizations, vitals, and patient-caregiver links.
Everything included, no implementation fee
Configuration, training, data migration, and go-live support are bundled into your Develo subscription. No separate five-figure implementation project with a line item for every request.
Support that actually resolves
When something breaks, you reach people who know your practice and know pediatrics through a shared support channel, email, or live video. Responses come fast, and fixes don't wait for the next multi-month release cycle.
Onshore and high-touch
Reach a fully onshore, US- and Canada-based team through a shared support channel, email, or live video call — plus self-serve learning and guidance embedded in the workflows where questions come up.
The same CSM throughout
The customer success manager who configured and launched your practice is the one you keep — no handoff to a support queue, no re-explaining your setup. Backed by specialists fluent in pediatric billing and workflow nuances.
An engineer on call
Monitoring plus an on-call engineer — for everyday bugs during business hours and critical issues around the clock. Someone who can ship the fix with no ticket queue and no waiting for the next release window.
Clear SLAs by severity
Response times and Develo obligations committed by issue severity — low, medium, high, and critical — backed by uptime warranties and the same 20x innovation pace that ships your fixes.
Built on modern foundations
While legacy EMRs age out, Develo is built in the US and Canada with unmatched technical rigor — modern cloud-native security, a 20x innovation pace, and broad interoperability — to ship faster, break less, and keep getting better.
FHIR-native interoperability
Develo is ONC-certified, FHIR-native, and broadly interoperable, with frictionless text message, e-fax, e-prescribe, e-lab, and vaccine registry integrations, and connections available to local networks and HIEs.
Modern cloud, browser-based
Develo is hosted on AWS with enterprise-grade security and HIPAA compliance from any browser. Say goodbye to clunky on-prem or private cloud setups with multiple hoops just to log in.
20x innovation pace
Legacy EMRs update quarterly at best across dozens of fragile versions, with multi-month testing and roll-out cycles. Develo ships minor releases weekly and major releases biweekly, all via background updates with zero downtime.
Built to future-proof
Develo is built by senior onshore engineers accelerated by agentic AI coding. Don't settle for decades-old software where the focus is on offshore cost reduction and catch-up software development.
Future proof your practice today.
Book a demo to explore how your practice could partner with Develo.
